LiveResponse is a live support package with an innovative and robust interface. Comes with realtime monitoring, watch as visitors open and browse your site and pull them proactively in an instant. Also features a personal calendar, profile and address book for staff members, a
Developer: kayako.com Platform: Windows, FreeBSD, Linux Date upd:2005-10-07 Hits12471 [Visit]

HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Available in both Free and Commercial editions, Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a
Developer: Tenmiles Corporation Platform: linux, windows, freebsd, osx, sun Date upd:2007-05-28 Hits12139 [Download] [Visit]

Live Chat Support Software by Axis RealLink is a excellent tool for any information technology department, or any company wishing to provide real time support for their customers. This software is written in PHP and uses a MySQL Database. The Live Chat Support software
Developer: RealLink Platform: linux, windows, freebsd, osx, sun Date upd:2005-04-19 Hits11819 [Visit]

DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in
Developer: DeskLance.com Platform: linux, windows Date upd:2006-05-02 Hits11558 [Download] [Visit]

PhpMyDesk contains all the basic features as required by users... as it is written in PHP it is very easy to install....Please visit the project page for more details
Developer: pmd.scriptsdownload.com Platform: All Date upd:2003-06-24 Hits11452 [Download] [Visit]

Isolsoft's Support Center is a versatile Help Desk system intended for organizations which give support to their customers and members. Some of its key features: PHP/MySQL based; unlimited number of techs and users allowed; intuitive and easy to use staff, admin and user panels;
Developer: Isolsoft Platform: linux, windows, freebsd, sun Date upd:2006-12-08 Hits11388 [Visit]

PHP helpdesk designed for smaller companies who can't spend thousands on commercial helpdesk programs and licensing but want some of the commercial features. Includes multi tech ticket tracking with reports, knowledge base, automatic inventory and more.
Developer: optikul.com Platform: linux, windows Date upd:2006-01-04 Hits11150 [Download] [Visit]

InnovateHelpDesk is a full featured support desk feature. Many unique key features are making InnovateHelpDesk different from other support desk softwares. InnovateHelpDesk can assign tickets to operators with advanced load balancing, can track the status of tickets and send information emails to people according
Developer: Octeth Technologies Platform: linux, windows, freebsd, osx, sun Date upd:2005-12-06 Hits10619 [Visit]

phpLiveChat allows you to chat LIVE one-on-one with your customers via your website. Instantly notifies you when someone wants to chat, notifies you when a user leaves chat session, and online/offline images change on the fly. It can handle multiple support chat requests at
Developer: phplivechat.com Platform: Unix, Linux, BSD, Windows Date upd:2004-03-05 Hits10438 [Visit]

Call Center Reloaded is an excellent free web based call center. This software is written in php and uses a MySQL backend. The free call center software “much like a help desk” was written in order to allow small to medium size call centers
Developer: CallCenter Reloaded Platform: linux, windows, freebsd, osx, sun Date upd:2005-04-19 Hits10006 [Visit]

DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 80 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more.
Developer: Headstart Solutions Ltd Platform: linux, windows, freebsd, osx, sun Date upd:2005-04-27 Hits9896 [Visit]

ProSupport is a powerful script that enables clients to help themselves. Clients can browse through your Knowledge Base articles, download helpful utilities and tools, view company announcements in real time, or submit a trouble ticket to your support team. ProSupport was built on several
Developer: ProPanelSystems.com Platform: linux, windows, freebsd Date upd:2005-08-29 Hits9688 [Download] [Visit]

DanPHPSupport is a PHP-based support ticket system. It is designed to be easy to use, yet provide all the good features to make the average user happy. It has a support ticket system, as well as a Knowledgebase (where you can enter common questions
Developer: Daniel Lo Nigro - DanSoft Australia Platform: linux, windows, freebsd, osx, sun Date upd:2006-10-13 Hits9551 [Visit]

SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email
Developer: Armia Systems, Inc Platform: linux, windows, freebsd, sun Date upd:2007-03-16 Hits9267 [Download] [Visit]

Bells and whistles don't make a great software. But a solid ticket support system with integrated live chat and anchored in the technical and customer support you rightly deserve before, during and after the handshake does. We understand that. Enter Omni Help Desk, a
Developer: Jon Hoffman Platform: linux, windows, freebsd, osx, sun Date upd:2006-05-27 Hits9154 [Download] [Visit]

Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases.
Developer: helpdesk.centralmanclc.com Platform: PHP enabled web server, SQL DB Date upd:2003-09-26 Hits8957 [Download] [Visit]

Improve the quality of your support by providing an integrated help desk solution that effectively manages and controls your support traffic. Your visitors enjoy high-level support with fast and accurate support. Enjoy features like an email parser that takes your incoming email and creates
Developer: ActiveCampaign, Inc. Platform: linux, windows, freebsd Date upd:2006-05-04 Hits8701 [Visit]

Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets. Administrators resolve trouble tickets, special
Developer: Dan Eleven Platform: linux, windows, freebsd, osx, sun Date upd:2005-06-14 Hits7903 [Download] [Visit]

The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center.
Developer: phpsupportdesk.com Platform: Unix - Linux - Windows Date upd:2004-03-05 Hits7862 [Visit]

Omnistar Live is a live chat support software system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgbase of information. Omnistar Live is also a dynamic call tracking software solution that can be used
Developer: Omnistar Interactive, LLC Platform: linux Date upd:2007-04-05 Hits7712 [Visit]

Developed to help support Fast Track customers, our application is being used by several businesses around the world. The professional version includes a 1yr warranty with full access to technical support by phone or email, a better user administration center, multiple language support, and
Developer: Paden Clayton Platform: linux, windows, freebsd, sun Date upd:2007-03-06 Hits7488 [Download] [Visit]

Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages,
Developer: IFTomatoes Platform: linux, windows, freebsd, osx, sun Date upd:2007-05-30 Hits7250 [Download] [Visit]

PHP Zen Help Desk Features, trouble ticket creation, help desk knowledge base search, trouble ticket status checking, sorting by ticket number, category, status and who the ticket was assigned to. This is a great help desk application for anyone wanting to quickly deploy a
Developer: Dan Ocean Platform: linux, windows, freebsd, osx, sun Date upd:2005-04-19 Hits7092 [Visit]

TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups.
Developer: techtables.sourceforge.net Platform: PHP Date upd:2002-11-05 Hits6384 [Visit]

An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method besides the new "closed ticket" feature. It supports quotation boxes, image icons in messages, quote of the day, flagging, search, multiple administrators, ticket categories, automatic reminder to customers to read messages
Developer: upoint.info Platform: linux Date upd:2005-04-19 Hits6269 [Visit]