Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application.
Developer: anteil.com Platform: Linux Date upd:2004-03-05 Hits66250 [Download] [Visit]

This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job
Developer: phphelpdesk.sourceforge.net Platform: Date upd:2000-05-16 Hits54937 [Download] [Visit]

phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out
Developer: phpsupport.jynx.net Platform: Unix, Linux Date upd:2004-03-05 Hits36538 [Download] [Visit]

Hesk is a PHP helpdesk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to
Developer: Klemen Stirn Platform: linux, windows, freebsd, osx, sun Date upd:2007-04-26 Hits34213 [Visit]

Free Help Desk Software developed in PHP. This Customer Support Software is best suited for handling help desk calls in an I.T. department but can easily be modified to fit other needs. Please visit our site to download the free software, and try a
Developer: S. Robinson Platform: linux, windows, freebsd, osx, sun Date upd:2005-04-19 Hits32761 [Visit]

Cerberus Helpdesk is a next-generation, browser-based helpdesk focused on the indexing and sharing of knowledge between team members. The result is quick, relevant answers for customers. A flexible workflow system allows the quick association of knowledge resources and inbound customer e-mail. A highly-sophisticated anti-spam
Developer: WebGroup Media, LLC. Platform: linux, windows, freebsd, osx, sun Date upd:2007-02-28 Hits32205 [Download] [Visit]

IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems,
Developer: sourceforge.net Platform: Date upd:2001-01-05 Hits30190 [Download] [Visit]

ExoPHPDesk is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in
Developer: Asad Niazi Platform: linux, windows, freebsd Date upd:2006-02-01 Hits30042 [Download] [Visit]

eSupport is a robust and flexible support solution. Features a stable email > helpdesk routine, department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based
Developer: kayako.com Platform: linux, windows, freebsd, osx, sun Date upd:2005-11-02 Hits29654 [Visit]

phpTickets is a PHP script that allows you to manage support tickets easily. Priority system makes sure everyone is served in time. Used in real world environment to manage a hundred email per day but could possibly handle more volume. Requires MySQL and POP
Developer: inetflex.com Platform: Unix Date upd:2001-09-18 Hits26941 [Download] [Visit]

Live Support Solution powered by PHP and MySQL. Fully downloadable with PHP source. Functions include: Unlimited operators, unlimited departments, initiate chat, real-time visitor traffic monitor, and more. Free Trial available.
Developer: osicodes.com Platform: linux, windows, freebsd, osx, sun Date upd:2006-08-14 Hits25125 [Visit]

PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL.
Developer: sourceforge.net Platform: linux, windows, freebsd, osx, sun Date upd:2004-11-25 Hits23209 [Download] [Visit]

HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes.
Developer: Provender, Sentinel805 Platform: linux, windows, freebsd Date upd:2004-10-22 Hits17897 [Download] [Visit]

Help Center Live is an extremely powerful Live Support application built in PHP with MySQL backend. Features include: Live Support, FAQ, Trouble Tickets, WinApp addon so that the application can be minimised to your windows system tray. Other features include: Unlimited Operators/Departments/Users, Unlimited Chat
Developer: helpcenterlive.com Platform: Server: Unix ... Client: Windows 9x/Me/NT/XP, Mac Date upd:2004-03-05 Hits16814 [Download] [Visit]

h2desk is the powerful way to provide online support to your customers. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Generate ticket statistics by departments and users. Manage your emails by importing automatically
Developer: Heathco Software Platform: linux, windows, freebsd, osx, sun Date upd:2007-05-24 Hits16531 [Download] [Visit]

A growing business has at the heart of its evolution the goal of a positive customer experience. Efficient communication is a crucial component to any business, and centralizing the exchange network through which you reach your clients is a key aspect of the success
Developer: saeven.net consulting inc. Platform: linux, windows, freebsd, osx, sun Date upd:2007-05-15 Hits16501 [Visit]

LiveResponse is a live support package with an innovative and robust interface. Comes with realtime monitoring, watch as visitors open and browse your site and pull them proactively in an instant. Also features a personal calendar, profile and address book for staff members, a
Developer: kayako.com Platform: Windows, FreeBSD, Linux Date upd:2005-10-07 Hits12471 [Visit]

HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Available in both Free and Commercial editions, Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a
Developer: Tenmiles Corporation Platform: linux, windows, freebsd, osx, sun Date upd:2007-05-28 Hits12135 [Download] [Visit]

Live Chat Support Software by Axis RealLink is a excellent tool for any information technology department, or any company wishing to provide real time support for their customers. This software is written in PHP and uses a MySQL Database. The Live Chat Support software
Developer: RealLink Platform: linux, windows, freebsd, osx, sun Date upd:2005-04-19 Hits11818 [Visit]

InnovateHelpDesk is a full featured support desk feature. Many unique key features are making InnovateHelpDesk different from other support desk softwares. InnovateHelpDesk can assign tickets to operators with advanced load balancing, can track the status of tickets and send information emails to people according
Developer: Octeth Technologies Platform: linux, windows, freebsd, osx, sun Date upd:2005-12-06 Hits10619 [Visit]

phpLiveChat allows you to chat LIVE one-on-one with your customers via your website. Instantly notifies you when someone wants to chat, notifies you when a user leaves chat session, and online/offline images change on the fly. It can handle multiple support chat requests at
Developer: phplivechat.com Platform: Unix, Linux, BSD, Windows Date upd:2004-03-05 Hits10438 [Visit]

Call Center Reloaded is an excellent free web based call center. This software is written in php and uses a MySQL backend. The free call center software “much like a help desk” was written in order to allow small to medium size call centers
Developer: CallCenter Reloaded Platform: linux, windows, freebsd, osx, sun Date upd:2005-04-19 Hits10006 [Visit]

ProSupport is a powerful script that enables clients to help themselves. Clients can browse through your Knowledge Base articles, download helpful utilities and tools, view company announcements in real time, or submit a trouble ticket to your support team. ProSupport was built on several
Developer: ProPanelSystems.com Platform: linux, windows, freebsd Date upd:2005-08-29 Hits9687 [Download] [Visit]

SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email
Developer: Armia Systems, Inc Platform: linux, windows, freebsd, sun Date upd:2007-03-16 Hits9265 [Download] [Visit]

Bells and whistles don't make a great software. But a solid ticket support system with integrated live chat and anchored in the technical and customer support you rightly deserve before, during and after the handshake does. We understand that. Enter Omni Help Desk, a
Developer: Jon Hoffman Platform: linux, windows, freebsd, osx, sun Date upd:2006-05-27 Hits9150 [Download] [Visit]