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Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload
Developer: AtomicSoft Ltd. Platform: linux, windows, freebsd Date upd:2006-12-28 Hits21810 [Visit]
Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more.
Developer: LogicNow LTD Platform: linux, windows, freebsd, osx Date upd:2005-05-03 Hits16444 [Visit]
With Kontak you can give your web site visitors way to submit questions from their web browsers. When a website visitor submits a question, the form output is mailed to both the visitor and an address you specify. A unique tracking number is generated,
Developer: kontak.nuvana.com Platform: Unix, Windows Date upd:2004-04-25 Hits13385 [Download] [Visit]
OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react
Developer: otrs.org Platform: Linux, Unix, Win NT, XP Date upd:2003-11-02 Hits12170 [Download] [Visit]
The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in
Developer: mailbox.univie.ac.at Platform: mod_perl, MySQL Date upd:2001-04-29 Hits11047 [Download] [Visit]
WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISP's. This package allows ISP's to
Developer: gashalot.com Platform: Date upd:2000-05-11 Hits9874 [Download] [Visit]
Free trouble ticket software. Simple yet powerful help desk for your web site. Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates. Additional modules for file uploads, email based submissions and MySQL database.
Developer: CGI-Research Platform: linux, windows, freebsd, sun Date upd:2004-09-07 Hits5455 [Download] [Visit]
A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell
Developer: upoint.info Platform: linux Date upd:2005-04-19 Hits5034 [Visit]
csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all
Developer: cgiscript.net Platform: Date upd:2004-03-10 Hits4402 [Visit]
Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and
Developer: eastwright.com Platform: Unix, Win NT/2000 Date upd:2002-10-16 Hits4094 [Visit]
The script will help you to handle requests from users of your homepage. There are lots of features such as:<br> - get messages from a pop3 account and store them in a database<br> - users can add messages directly via form<br> - every message
Developer: my.tulba.com Platform: Perl, MySQL Date upd:2004-07-16 Hits3756 [Visit]
The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other
Developer: cgiresource.de Platform: Unix Date upd:2003-12-01 Hits3721 [Visit]
Ox-Support is an online support ticketing system written in Perl. Main features include: a full browser based administrative control, built-in FAQ system, searchable ticket database, email notifications, and easy ticket and user management.
Developer: oxmatrix.com Platform: Linux, Unix, Windows 2000/NT Date upd:2001-11-05 Hits2522 [Visit]
WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support
Developer: wonderdesk.com Platform: linux, windows, freebsd, sun Date upd:2004-09-09 Hits2521 [Visit]
Loaded with an advanced ticketing system, a powerful live support feature, both an F.A.Q. and knowledgebase builder, helpdesk search features, and template based integration, to do lists, Support System will grant your company unimaginable control over its customer support. Take an online tour, visit
Developer: Ascad Networks Platform: linux, freebsd, osx, sun Date upd:2006-10-17 Hits2200 [Visit]
With the Fresh Question Manager you are able to answer questions posted by your users and put them online with a simple click. Private handling of questions supported. Includes database administration through Admin Control Panel, and easy layout customization. Ideal also as ab online
Developer: webfresh.com Platform: Unix Date upd:2001-03-07 Hits2192 [Visit]
Web Dev Live Support is a real-time messaging software that allows your sales people to chat directly with customers while they are on your web site and allow you to add the human touch to your help system. The software is 100% browser based
Developer: Mohammed Bassit Platform: linux, windows, freebsd, sun Date upd:2004-11-10 Hits2160 [Visit]
The Active Stats is a HumanClick style application that allows the Webmasters to interact with their visitors in real-time. With the Windows based application on your PC, you can view users navigating your site in real-time. By placing a graphic of your own design
Developer: worldwidecreations.com Platform: Unix, Windows Date upd:2001-12-11 Hits2006 [Visit]
Let Customers Submit their request and you get E-Mail notifications in order to respond to your customers. A simple and Colorful way of tracking Customer Requests with an easily configurable Customer Request Form. A sort on Customer, Status of Ticket, Date Submitted and even
Developer: coreunix.com Platform: Unix, windows, Cygwin. Date upd:2003-12-15 Hits1888 [Download] [Visit]
SuperDesk is a help desk script, written in Perl, designed to allow a web site's staff to manage requests from its users in a well organised manner. It is completely customizable, easy to use, and is fully controlled by an integrated Control Panel. SuperDesk
Developer: plasmapulse.com Platform: *nix, Windows, DBM/MySQL/MSSQL/Oracle Date upd:2003-09-22 Hits1750 [Download] [Visit]
Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow. Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for
Developer: SunnyScript Platform: linux, windows, freebsd, sun Date upd:2006-06-07 Hits1491 [Visit]
Add life to your website, instantly chat with visitors on your website. Ox-LiveSupport can accommodate unlimited customers at no extra cost nor monthly fee, install and run from your website. Features: Admin Control Panel; Users Interface; On-Screen Alert that notifies you of Awaiting, On-hold
Developer: oxmatrix.com Platform: Unix, Windows Date upd:2002-01-14 Hits1478 [Visit]
Real-Time Online Chat Support Software. Live Advisor gives your website customers/visitors instant access to real-time technical support or a Live Advisor for pre-purchasing questions. Runs in the background, and has auto chat window pop-ups with audio alerts, so your administrator is sure to get
Developer: siteinteractive.com Platform: Unix, Win NT/2000, Mac Date upd:2003-09-02 Hits1396 [Visit]
Auscomp IT Commander is a leading new generation of enterprise software applications built from the ground up on Internet architecture, and available for the first time on a never before available 'try before you buy' basis for such applications. Delivers comprehensive Help Desk, Knowledge
Developer: auscomp.com Platform: Win 98/XP/NT/2000/2003 Date upd:2004-02-02 Hits1333 [Download] [Visit]
Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of
Developer: tulba.com Platform: Unix/Apache Date upd:2004-06-07 Hits1317 [Visit]
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