Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload
Developer: AtomicSoft Ltd. Platform: linux, windows, freebsd Date upd:2006-12-28 Hits21792 [Visit]

OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react
Developer: otrs.org Platform: Linux, Unix, Win NT, XP Date upd:2003-11-02 Hits12151 [Download] [Visit]

The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in
Developer: mailbox.univie.ac.at Platform: mod_perl, MySQL Date upd:2001-04-29 Hits11009 [Download] [Visit]

The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other
Developer: cgiresource.de Platform: Unix Date upd:2003-12-01 Hits3690 [Visit]

The script will help you to handle requests from users of your homepage. There are lots of features such as:<br> - get messages from a pop3 account and store them in a database<br> - users can add messages directly via form<br> - every message
Developer: my.tulba.com Platform: Perl, MySQL Date upd:2004-07-16 Hits3674 [Visit]

WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support
Developer: wonderdesk.com Platform: linux, windows, freebsd, sun Date upd:2004-09-09 Hits2486 [Visit]

Loaded with an advanced ticketing system, a powerful live support feature, both an F.A.Q. and knowledgebase builder, helpdesk search features, and template based integration, to do lists, Support System will grant your company unimaginable control over its customer support. Take an online tour, visit
Developer: Ascad Networks Platform: linux, freebsd, osx, sun Date upd:2006-10-17 Hits2164 [Visit]

Web Dev Live Support is a real-time messaging software that allows your sales people to chat directly with customers while they are on your web site and allow you to add the human touch to your help system. The software is 100% browser based
Developer: Mohammed Bassit Platform: linux, windows, freebsd, sun Date upd:2004-11-10 Hits2141 [Visit]

SuperDesk is a help desk script, written in Perl, designed to allow a web site's staff to manage requests from its users in a well organised manner. It is completely customizable, easy to use, and is fully controlled by an integrated Control Panel. SuperDesk
Developer: plasmapulse.com Platform: *nix, Windows, DBM/MySQL/MSSQL/Oracle Date upd:2003-09-22 Hits1727 [Download] [Visit]

Add life to your website, instantly chat with visitors on your website. Ox-LiveSupport can accommodate unlimited customers at no extra cost nor monthly fee, install and run from your website. Features: Admin Control Panel; Users Interface; On-Screen Alert that notifies you of Awaiting, On-hold
Developer: oxmatrix.com Platform: Unix, Windows Date upd:2002-01-14 Hits1456 [Visit]

Real-Time Online Chat Support Software. Live Advisor gives your website customers/visitors instant access to real-time technical support or a Live Advisor for pre-purchasing questions. Runs in the background, and has auto chat window pop-ups with audio alerts, so your administrator is sure to get
Developer: siteinteractive.com Platform: Unix, Win NT/2000, Mac Date upd:2003-09-02 Hits1377 [Visit]

Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of
Developer: tulba.com Platform: Unix/Apache Date upd:2004-06-07 Hits1275 [Visit]

Inquiry Handler allows you to keep track of your customers' questions and potential sales. Your customers can check on their inquiry status, and update their inquiry. Features Open/Closed and high priority inquiry settings.
Developer: cosmicperl.com Platform: Unix, Win NT/2000 Date upd:2001-05-19 Hits1131 [Visit]

Provide 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry
Developer: darren Platform: linux Date upd:2006-06-04 Hits964 [Visit]

rEmindZ automatically sends an e-mail to your client, 7 days before payment of an invoice is due. The e-mail tells the client the date of the invoice and when the payment is due. rEmindZ can be used for other reminders.
Developer: brinkhurst.com Platform: Unix / Linux Date upd:2003-12-11 Hits839 [Visit]

SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign
Developer: Perlcoders Platform: linux, freebsd Date upd:2006-06-08 Hits708 [Visit]

Once you use CosmicContacts v2.5 you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live
Developer: Lyle Hopkins Platform: linux, windows, freebsd, osx, sun Date upd:2005-06-01 Hits678 [Visit]

Upgrade Director makes managing the updates for your Perl or PHP programs extremely easy. Just setup the program, place a little piece of code in your program before anyone downloads it, and you have instant access to letting everyone know when there is an
Developer: KJ Koning Platform: linux, windows Date upd:2005-03-09 Hits651 [Download] [Visit]

The Support System module provides an easy and efficient way for your business to provide quality customer support to your members, customers, and the general public. Many features are included with this module including, multiple support techs, departments, categories, pre-written responses, full notification system,
Developer: envex.com Platform: UNIX / LINUX Date upd:2003-08-22 Hits645 [Visit]

TechDesk makes life a little easier for technical support teams. It is an easy way to store all of your customer's data efficiently & for very fast retrieval whenever you need it! It's 100% template driven for an easily-changeable interface!
Developer: Perlcoders Platform: linux Date upd:2006-03-03 Hits421 [Visit]

The Ticket System is an easy to use ticket support system. The script provides an easy way to manage incoming customer support requests. Features multiple logins, captcha image spam deterrent, department filtering, and fast ticket searching.
Developer: Mr CGI Guy Platform: linux, freebsd Date upd:2007-05-24 Hits415 [Visit]

Site Alive enables you to run an unlimited number of live chat customer support systems for as many different web sites as you wish. This powerful tool is packed with the professional administrative and operator features the big guys don't want you to have!
Developer: 2coolcode Platform: linux, freebsd, sun Date upd:2006-07-17 Hits312 [Visit]