Bugzero is a web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used for use case, test case management, or as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues.
Bugzero provides a cost-effective enterprise-grade solution to increase team work efficiency. It is easy to use and also flexible, and can be configured to fit to your organization's unique business process and workflow. Bugzero empowers you and puts you in full control, and allows you to accomplish your tasks in the best way possible.
Features
- Standard technologies, web-based, lightweight, feature-rich, robust, fast, reliable, and exceptional usability
- Cross platforms, single one code base written in Java and J2EE, truely run anywhere and everywhere
- Cross database systems, based on standard SQL 92, fully open, scalable, and modular database schema
- No client software, no firewall issues, and accessible from anywhere on the internet through HTTP, HTTPS, or SMTP
- More than just bug tracking, works equally well for use case, test case management, or as a help desk customer support system
- Support both web interface and email interface (particularly for customer support), for internal and external users
- Support custom fields of data types including datetime, number, URL, and cross-project link ID. Fields can be added or removed anytime.
- Flexible workflow to fit your unique process, completely configurable and customizable per project.
- Works in any languages (UTF-8) including Chinese, Japanese, and Korean.

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